Professional IT Support
SMEs, Freelancers & Individuals
Our Services
Solutions tailored to your needs
Security
Virus & malware cleaning
Automated backup
Security advice
System updates
Technical Support
Computer troubleshooting
Network problem resolution
Server configuration
Preventive maintenance
Installation & Configuration
Installation Windows/macOS/Linux
Wi-Fi network configuration
Antivirus setup
Data migration
Competitive rates
A price list of your products helps potential customers quickly determine if the product fits their budget and needs.
Individuals
- On-site intervention
- Remote intervention: €25 - €35 (30min)
- System reinstallation: €80 - €120
Small Structure
- One-time intervention
- Remote support included
- Travel expenses: €25 - €50
- Support ticket or annual package
SME & Expertise
- Server & corporate network
- Monthly maintenance contracts
- €45 - €75 excluding VAT/month per workstation
- Monitoring, professional antivirus, updates
Comparative Summary
Compare our offers based on your profile
| Segment | Average hourly rate | Standard model |
|---|---|---|
| B2B SME | €95 excluding VAT | Monthly contract (SLA) |
| Independent | €75 excluding VAT | Support ticket or annual package |
| B2C Individual | €60 including VAT | One-time home intervention |
Electronic Invoicing 2026
As of January 1, 2026, electronic invoicing will be mandatory in Belgium for all B2B transactions. We offer specific support packages (installation of compliant software such as Peppol) starting from€300up to€1,500depending on the complexity of the integration.
Frequently Asked Questions
For SMEs, we offer hourly rates between €95 and €120 excluding VAT depending on the complexity of the intervention (servers, network, specific expertise). We also offer monthly maintenance contracts between €45 and €75 excluding VAT per user/computer, including monitoring, professional antivirus, updates, and a quota of remote support.
A one-time intervention is billed by the hour according to our standard rates. The maintenance contract (Managed Services) offers a fixed monthly pricing per workstation, including proactive monitoring, updates, antivirus, and a support quota. This model prioritizes stability and problem prevention.
Our rates for individuals are displayed including VAT (21%): hourly rate between €50 and €70 including VAT, remote intervention of 30 minutes between €25 and €35 including VAT. We also offer packages: system reinstallation (€80 - €120 including VAT), virus cleaning/optimization (€50 - €70 including VAT), Box/Wi-Fi installation (€40 - €60 including VAT).
Yes, we provide home visits for all types of computer problems. Travel fees are often flat-rate (between €25 and €50) or included within a radius of 10-20 km depending on your location. Contact us to know the specific conditions for your area.
We strive to respond within 24 to 48 hours for urgent requests. For clients under maintenance contracts, we guarantee shorter response times depending on the chosen SLA level. Remote intervention can often be performed on the same day.
Yes, remote support is available to quickly resolve many issues without the need for travel. It is a cost-effective and fast solution, ideal for software questions, configurations, and standard troubleshooting. Rates: €25 - €35 including VAT for 30 minutes (individuals), included in B2B contracts.
Starting January 1, 2026, Belgium will make electronic invoicing mandatory for all B2B transactions. This means that businesses will need to issue and receive their invoices in a structured electronic format (Peppol format). We will assist you in this transition with compliant software installation packages.
We offer comprehensive support packages for electronic invoicing: installation and configuration of compliant Peppol software, training for your teams, integration with your existing system, and technical support. Prices range from €300 to €1,500 depending on the complexity of your infrastructure and your specific needs.