Article 1 – General Provisions and Application of the GTCS

1.1 Company

The company M-IT Consult SRL, whose registered office is located at Avenue Jules Mathieu 11 box 31 1400 Nivelles, registered with the Crossroads Bank for Enterprises (CBE) under VAT number: BE1024.879.729, hereinafter referred to as “the Provider.”

1.2 Client

The term “Client” refers to any natural or legal person who places an order with the Provider.

1.3 Application

These General Terms and Conditions of Sale (GTCS) apply without restriction or reservation to all services and/or sales of goods offered by the Provider, unless a written and formally accepted agreement exists between the parties. Placing an order implies the Client's full and unconditional acceptance of these GTCS.

Article 2 – Essential Characteristics of Services and Goods

2.1 Services

The Provider specializes in the fields of IT support and consulting. The services include (non-exhaustive list):

• Consulting, auditing, and expertise in information systems.
• Installation, configuration, and maintenance of networks and IT infrastructures.
• Technical support, assistance, and resolution of IT incidents. Each specific service is detailed in a Quotation, a Commercial Proposal, or a Service Contract (hereinafter collectively referred to as the “Specific Contract”) which takes precedence over these General Terms and Conditions in case of contradiction.

2.2 Sale of goods

The Provider may offer, if applicable, the sale of computer hardware and software licenses. The essential characteristics of these goods are specified in the Specific Contract.

2.3 Nature of the obligation

Unless otherwise expressly stated in the Specific Contract, the Provider is bound by an obligation of means, and not of result, in the execution of its consulting and support missions.

Article 3 – Prices and unit price schedule

3.1 Prices

The prices of services and/or goods are established based on the Provider's pricing schedule in effect at the time of the order, unless a fixed price has been agreed upon and clearly indicated in the Specific Contract. Prices are quoted excluding VAT. The applicable VAT is that in effect on the date of invoicing.

3.2 Unit price schedule (Base rates - for informational purposes)

B2B - Small businesses and Freelancers

B2B - SMEs and Expertise

Monthly maintenance contracts include: monitoring, professional antivirus, updates, and a quota of remote support.

B2C - Individuals (prices incl. VAT)

Electronic invoicing 2026

Website Creation - Odoo

E-Commerce Creation - Odoo

The Provider reserves the right to apply surcharges for urgent services or services performed outside of business hours (for example, 150% in the evening and on Saturdays, 200% on Sundays and public holidays). These surcharges are specified in the Specific Contract.

3.3 Price Reductions

The discounts, rebates, and refunds granted are those expressly mentioned in the Specific Contract (for example, hourly packages, volume discounts, etc.) or those resulting from the Provider's commercial policy at the time of the order. No price reduction is applicable without prior written agreement from the Provider.

Article 4 – Payment Terms

4.1 Invoicing

Unless otherwise agreed, invoices are issued:

• For services: upon completion of the service, or monthly in the case of a long-term assignment (management).
• For goods: upon delivery of the goods or according to the payment terms set forth in the Specific Contract.

4.2 Payment Methods

Unless otherwise stated in writing, the Provider's invoices are payable in cash, without discount, within 30 days from the date of issuance of the invoice.

4.3 Late Payment

In case of default of payment at maturity:

1. The Provider is entitled to apply, by right and without prior notice, a late payment interest calculated at the legal interest rate applicable to commercial transactions in Belgium, increased by 10%.
2. The Provider will also be entitled to claim, by right and without prior notice, a flat fee for recovery costs amounting to €40.00 (in accordance with the Belgian law on combating late payment in commercial transactions), without prejudice to legal costs and compensation for additional damages.
3. The Provider reserves the right to immediately suspend the execution of ongoing services without notice or compensation.

Article 5 – Delivery and Execution Terms, Date or Deadline

5.1 Delivery of Goods

The delivery of tangible goods (hardware) is carried out by carrier or pickup at the headquarters. The risks are transferred to the Client upon delivery of the goods. A retention of title is stipulated in Article 8.

5.2 Execution of Services

The execution of services is carried out on the Client's site or remotely, according to the terms of the Specific Contract.

5.3 Deadlines

The date or delivery deadline for the goods or service execution is indicated in the Specific Contract. The deadlines are communicated for informational purposes only. Any potential delay does not entitle the Client to penalties, damages, or cancellation of the order, except in the case of gross negligence by the Service Provider.

Article 6 – Legal Guarantees

6.1 Apparent Defects

For delivered goods, the Client is required to check the condition of the goods upon receipt and must report any claims regarding an apparent defect within eight (8) calendar days from delivery. After this period, the delivery is deemed accepted and no claims will be considered.

6.2 Legal Compliance Guarantee (for sales to consumers - B2C)

If the Client is a consumer within the meaning of the Economic Law Code (B2C), they benefit from the legal compliance guarantee for goods, covering any existing non-conformity at the time of delivery and appearing within two (2) years from that date.

6.3 Guarantee of Hidden Defects

The Service Provider is liable for the guarantee of hidden defects under the conditions provided by Belgian law.

6.4 Exclusions from Guarantee (Goods)

The following are notably excluded from the guarantee:

• Damage resulting from abnormal use or non-compliance with the manufacturer's instructions.
• Damage caused by improper handling, modification, or repair carried out by the Client or an unauthorized third party.
• Software and issues arising from viruses, malware, or Client configuration problems.

Article 7 – Right and Timeframe for Withdrawal (Distance Sales B2C)

This article only applies if the Client is a consumer (B2C) and if the sale is concluded at a distance (online or off-premises).

7.1 Right of withdrawal

In accordance with the Belgian Economic Law Code, the consumer has a period of fourteen (14) calendar days to exercise their right of withdrawal without having to provide a reason or pay penalties.

7.2 Start of the period

• For goods: The period starts from the day the consumer, or a third party other than the carrier and designated by them, physically takes possession of the goods.
• For services: The period starts from the day the contract is concluded.

7.3 Exclusion of the right of withdrawal

The right of withdrawal cannot be exercised for:

• The provision of services fully performed if the performance has begun with the express prior consent of the consumer, and they have acknowledged that they would lose their right of withdrawal once the contract has been fully performed by the Provider.
• The provision of computer software, audio or video recordings, or video games once they have been unsealed by the consumer after delivery.
• The provision of goods made to the consumer's specifications or clearly personalized.

Article 8 – Retention of title (Sale of goods)

The Provider retains full ownership of the goods sold (materials and licenses) until full and effective payment of the price, fees, and related taxes is made. The transfer of risk occurs upon delivery (see Article 5.1).

Article 9 – Liability

The total liability of the Provider for all damages suffered by the Client in the context of the execution of the Specific Contract is limited to the total amount excluding VAT of the service billed under the Specific Contract. The Provider shall not be liable for indirect damages, such as data loss, loss of profit, loss of business, etc.

Article 10 – Protection of Personal Data (GDPR)

The Provider commits to processing the personal data of the Client (and/or its employees and clients, if applicable) in strict compliance with the current Belgian legislation and the General Data Protection Regulation (GDPR). A privacy policy is available onhttps://www.belgium.be/fr/donn%C3%A9es_personnelles

Article 11 – Disputes and Applicable Law

11.1 Applicable Law

These General Terms and Conditions are governed by Belgian law.

11.2 Dispute Resolution

In the event of a dispute regarding the interpretation or execution of these General Terms and Conditions or the Specific Contract, the parties agree to seek an amicable solution as a priority. Failing an amicable solution within [30 days], the parties agree to submit the dispute to the exclusive jurisdiction of the courts of Nivelles (Belgium).